Shipping policy
Shipping rates
We charge a fixed shipping fee of £2.95 for all orders within the United Kingdom that are below £79. For orders over £79, please see shipping rates at checkout.
At checkout, you have the option to choose between our standard and express shipping methods for your order.
For those who need their products to arrive quickly, we provide the option to select Express Shipping at checkout for an additional fee.
These options will be displayed during checkout, allowing you to make an informed decision on the best way to receive your order in a timely manner.
The shipping times exclude prescription and reading glasses as these are custom-made to order.
Shipping times
After placing your order, you'll promptly receive an order confirmation email containing your unique order number. Our team will then swiftly prepare your order, typically shipping it out the same day, although it may take up to 2 business days in certain cases. Please be aware that during peak sale periods, order dispatch times may be extended to 2-4 business days due to exceptionally high order volumes. It's important to note that the estimated shipping time provided does not encompass the order processing duration; rather, it begins once your order has been dispatched.
The shipping times may differ based on your location, and the estimated delivery times will be displayed at checkout.
Once your order has been shipped, we will provide you with a tracking number via email, which you can use to track your package via the link provided.
Please note all shipping times stated above are not guaranteed shipping times and are an estimate only, as shipping times may vary depending on weather conditions and peak times of the year.
The shipping times exclude prescription and reading glasses as these are custom-made to order.
International shipping
If your order is less than £79, we have a fixed shipping fee of £3.95 for deliveries to the EU and £4.95 for the rest of the world. For orders over £79, please see shipping rates at checkout.
At checkout, you have the option to choose between our standard and express shipping methods for your order.
For those who need their products to arrive quickly, we provide the option to select Express Shipping at checkout for an additional fee.
Duties and Taxes
Orders to EU (European Union) Countries:
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Orders under €150 are shipped using a DDP (Delivered Duty Paid) service, meaning no import duties or taxes will be payable upon delivery.
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Orders over €150 may be subject to import duties and taxes. If you are charged duties or taxes upon delivery, BlockBlueLight will reimburse the duties and taxes amount only—simply send us a copy of your bill and payment receipt for verification.
Orders Outside the EU (European Union) & UK:
Any taxes or duties imposed by individual countries outside of the United Kingdom or the EU is not included in the sale price. When an order is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees are not included in our prices and we are unable to calculate import fees added to your shipment. If applicable, these charges are the responsibility of the recipient and will typically be due once the shipped goods arrive at the country of destination prior to delivery. For further information, we recommend contacting your local customs office.
Pre-order items
We strive to provide our customers with the most accurate dispatch date for pre-order items; however, please note that the listed date is an estimate and unforeseen delays beyond our control may occur.
For orders that include both pre-order items and in-stock items, we will ship everything together as a single order once the pre-order items become available. If you would like the in-stock items to be shipped earlier, we can arrange this for you for an additional freight charge.
Any pre-order items that are cancelled will incur a 5% cancellation fee which will be deducted from any refund given as payment processing fees which are non-refundable.
