FREE SHIPPING for all orders £59

Shipping rates

Currently we offer flat rate shipping costs to all the United Kingdom for orders under £59:

• £4.99 shipping and handling - 2 - 5 business days
• FREE Shipping UK wide if order is over £59 - 2 - 5 business days
• EXPRESS is available for an additional £5.99 - 1 - 2 Business days

Please note all shipping times stated above are an estimate only as shipping times may vary depending on weather conditions and peak times of the year.

We are currently 90% of all our orders locally from our UK warehouse, however due to COVID19 logistics issues some items are still being shipped from our Australia or NZ warehouse, if this is the case all duties and taxes on entry are covered by us and you not incur any additional charges.

Our shipping timeframes are estimates only and there is the possibility of delays due to increased freight volumes and increased inbound restrictions.

International shipping

We offer FREE international shipping for orders over £59.

*Note: International Shipping does not include any local customs clearance fees, duties or taxes payable that your government may impose on imports.  (The UK is excluded as we pay all duties from UK orders)

Returns & Exchanges

Customers can exchange or return any full priced product purchased from BlockBlueLight within 30 days of your order delivery.

To start the returns process visit https://www.blockbluelight.co.uk/a/returns
let us know the issue and whether you would like to return or exchange your BlockBlueLight product.

All our exchanges or returns are subject to the following conditions:

• BlockBlueLight must take receipt of the return or exchange product within 30 days of your order delivery. Please allow sufficient return shipping time.
  
  
• For hygiene reasons we cannot accept returns and exchanges on our Sweet Dreams Sleep Mask, Delta Sleep Mask, and Sleep+ ear plugs so please consider this before purchasing these items.
  
  
• If exchanging glasses for another pair, we will pay for the new pair to be shipped to you. This only applies to one exchange (Australian & NZ customers only) 

• If you exchange a pair of glasses we will post this exchanged pair to you for free (for first exchange only), however if you then decide to return this exchanged pair for a refund, a £4.99 postage cost will be deducted from your refund. Additional exchanges after the first one will incur a shipping fee to send back out
  
  
• International customers who wish to exchange their products, are required to pay the international shipping fee for their exchange order to be despatched. 

•  If you want exchange any light bulbs or lamps for a different fittings or model then return shipping back out to you with your replacement bulbs will be at your cost.
  
  
• The product/s are returned to us complete and in new and resalable condition.
  
  
• All supplementary items supplied such as cases, cleaning cloths, and charging cables are all returned.
  
  
• All original BlockBlueLight branded packaging including cases and boxes are returned undamaged and in new and saleable condition.
  
  
• You will be responsible for paying for your own shipping costs to return or exchange your product to us.

• We do not offer refunds on any items purchased at reduced prices during sale periods or on discounted items that are over 15% off - we are happy to offer exchanges on sale and discounted items however you are required to pay for shipping costs of the exchanged item back to you.

Missing parcels

BlockBlueLight is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but can unfortunately make no guarantees. All shipping will be tracked and a tracking number provided at time of shipment. This tracking number can be used by you to locate any parcels with your national carrier.

Faulty products

Our products are all hand checked, However, if your product is faulty, we will comply with our obligations under UK Consumer Law and replace the product at no cost to you. We will also cover shipping costs.

If you have any further questions, please contact us.