Shipping update: Due to COVID19 logistics issues we are currently shipping all UK orders from our Australia warehouse EXPRESS - please note all duties and taxes on entry are covered by us and you not incur any additional charges. 

FREE SHIPPING for all orders UK wide over £59

Shipping rates

Currently we offer flat rate shipping costs to all the United Kingdom for orders under £59:

• £4.99 shipping and handling - 10 -14 business days
• FREE Shipping UK wide if order is over £59 - 10-14 business days

Due to COVID19 logistics issues we are currently shipping all UK orders from our Australia warehouse. Please note all duties and taxes on entry are covered by us and you will not incur any extra duties or taxes charges.

Do you ship globally?

Yes we ship anywhere in the world, we offer a flat rate shipping fee of £7.99 worldwide

Returns

You can exchange or return for refund a product you have purchased from BlockBlueLight within 30 days of purchase. 
Please email our customer service team on info@BlockBlueLight.co.uk and let us know the issue and whether you would like to return or exchange your BlockBlueLight product.
Your right to exchange or return is subject to the following conditions: 

• BlockBlueLight must take receipt of the return or exchange product within 30 days of receipt of your purchases;
• The product is in new and resalable condition;
• You will be responsible for paying for your own shipping costs to return or exchange your product to us; and 
• If you request a refund, it will be credited your total purchase to the same account as the account from which the original payment was made. 

Missing parcels

BlockBlueLight is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but can unfortunately make no guarantees. All shipping will be tracked and a tracking number provided at time of shipment. This tracking number can be used by you to locate any parcels with your national carrier.

Faulty products

Our products are all hand checked before they are neatly packaged up for you. However, if your product is faulty, we will comply with our obligations under United Kingdom Consumer Law and refund your payment or exchange the product at no cost to you. 

If you have any further questions, please contact us.