Shipping update: Due to COVID19 logistics issues we are currently shipping all UK orders from our Australia warehouse  - please note all duties and taxes on entry are covered by us and you not incur any additional charges. 

We also have an EXPRESS shipping option with FEDEX

FREE SHIPPING for all orders £59

Shipping rates

Currently we offer flat rate shipping costs to all the United Kingdom for orders under £59:

• £5.99 shipping and handling - 8 -14 business days
• FREE Shipping UK wide if order is over £59 - 8 -14 business days
• FEDEX EXPRESS is available for an additional £6.99 - 3 - 5 Business days

Please note all shipping times stated above are an estimate only as shipping times may vary depending on weather conditions and peak times of the year.

Due to COVID19 logistics issues we are currently shipping all UK orders from our Australia warehouse. Please note all duties and taxes on entry are covered by us and you will not incur any extra duties or taxes charges.

Returns

You can exchange or return for refund a product you have purchased from BlockBlueLight within 30 days of purchase. 

Please email our customer service team on info@BlockBlueLight.co.uk and let us know the issue and whether you would like to return or exchange your BlockBlueLight product.

We do not allow refunds on items bought during our major sale periods. These sales are Black Friday/Cyber Monday (22nd November to 2nd December). Full priced items purchased without a discount code during these times will still be eligible for both refund or exchange.

Your right to exchange or return is subject to the following conditions: 

• BlockBlueLight must take receipt of the return or exchange product within 30 days of receipt of your purchase. Please allow sufficient return shipping time
• For hygiene reasons we cannot accept returns and exchanges on our Sweet Dreams Sleep Mask, Delta Sleep Mask, and Sleep+ ear plugs so please consider this before purchasing these items.
•  If you want exchange any light bulbs for a different fitting or model then return shipping back out to you with your replacement bulbs will be at your cost.
• The product is complete and in new and resalable condition.
• All supplementary items supplied such as cases, cleaning cloths, and charging cables are all returned.
• All original BlockBlueLight branded packaging including cases and boxes are returned undamaged.
• You will be responsible for paying for your own shipping costs to return or exchange your product to us.
• If you request a refund, it will be credited your total purchase to the same account as the account from which the original payment was made. 

Missing parcels

BlockBlueLight is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but can unfortunately make no guarantees. All shipping will be tracked and a tracking number provided at time of shipment. This tracking number can be used by you to locate any parcels with your national carrier.

Non Deliverable Parcels

If your order is not able to be delivered due to incorrect address information provided on your order resulting in Australia Post returning your order to BlockBlueLight will result in a return shipping cost of $10.99 being deducted from any refund given, or this will be payable before we resend the order to correct address.

Faulty products

Our products are all hand checked before they are neatly packaged up for you. However, if your product is faulty, we will comply with our obligations under Australia Consumer Law and refund your payment or exchange the product at no cost to you. We will also cover shipping costs.

If you have any further questions, please contact us.