FREE SHIPPING UK wide for all orders over £59*

* Gift card purchases do not count towards the order total for free shipping as the gift card amount applies to order total when being redeemed

 

Shipping rates

Currently we offer flat rate shipping costs to all the United Kingdom for orders under £59:

• £4.99 shipping and handling - 3 - 5 business days
• EXPRESS is available for an additional £5.99 - 1 - 3 Business days

Please note all shipping times stated above are an estimate only as shipping times may vary depending on weather conditions and peak times of the year.

Our shipping timeframes are estimates only and there is the possibility of delays due to increased freight volumes and increased inbound restrictions.

International shipping

We offer FREE international shipping for orders over £59.

*Note: International Shipping does not include any local customs clearance fees, duties or taxes payable that your government may impose on imports. 

Returns & Exchanges

Customers can exchange or return any full priced product purchased from BlockBlueLight within 30 days of your order delivery.

To start the returns process visit https://www.blockbluelight.co.uk/a/returns
let us know the issue and whether you would like to return or exchange your BlockBlueLight product.

All our exchanges or returns are subject to the following conditions:

• BlockBlueLight must take receipt of the return or exchange product within 30 days of your order delivery. Please allow sufficient return shipping time.
  
  
• For hygiene reasons we cannot accept returns and exchanges on our Sweet Dreams Sleep Mask, Delta Sleep Mask, and Sleep+ ear plugs so please consider this before purchasing these items.
  
  
• If exchanging glasses for another pair, we will pay for the new pair to be shipped to you. This only applies to one exchange (UK customers only). 
  
  
• If you exchange a pair of glasses we will post this exchanged pair to you for free (for first exchange only), however if you then decide to return this exchanged pair for a refund, a £4.99 postage cost will be deducted from your refund. Additional exchanges after the first one will incur a shipping fee to send back out.
  
  
• International customers who wish to exchange their products, are required to pay the international shipping fee for their exchange order to be despatched. 
  
  
• If you want exchange any light bulbs or lamps for a different fittings or model then return shipping back out to you with your replacement bulbs will be at your cost.
  
  
• The product/s are returned to us complete and in new and resalable condition.
  
  
• All supplementary items supplied such as cases, cleaning cloths, and charging cables are all returned.
  
  
• All original BlockBlueLight branded packaging including cases and boxes are returned undamaged and in new and saleable condition.
  
  
• You will be responsible for paying for your own shipping costs to return or exchange your product to us.
  
  
• We do not offer refunds on any items purchased at reduced prices during sale periods where sitewide discount code of greater than 15% is used - we are happy to offer exchanges on sale items, however you are required to pay for shipping costs of the exchanged item back to you.

Missing parcels

BlockBlueLight is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit, but can unfortunately make no guarantees. All shipping will be tracked and a tracking number provided at time of shipment. This tracking number can be used by you to locate any parcels with your national carrier.

Faulty products

If your product is faulty we will exchange the product at no cost to you. We will also cover shipping costs.

Canceling or Changing order

Once you have placed your order it is final and will be shipped as is. If you wish to cancel or change the order we will make our best efforts to do so, but we can not guarantee this as we are very efficient with processing and shipping orders.

If you have any further questions, please contact us.