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To start the return process for your order, please enter your email address or phone number and the order number below.

Returns & Exchanges

Full priced items purchased from BlockBlueLight can be returned for an exchange, store credit, or refund within 30 days of your order delivery.

All our exchanges or returns are subject to the following conditions:

  • BlockBlueLight must take receipt of the return or exchange product within 30 days of your order deliveryPlease allow sufficient return shipping time for item to arrive at our warehouse.
  • You will be responsible for paying for your own shipping costs to return  the product to us.
  • For hygiene reasons we cannot accept returns and exchanges on our and of our sleep masks or ear plugs so please consider this before purchasing these items.

Product Condition

  • The product/s are returned to us complete and in new and resalable condition.
  • All supplementary items supplied such as cases, cleaning cloths, and charging cables are all returned. Failure to include all included accessories will result in the return being rejected nd a £4.99 shipping charge applied to send the goods back to you.
  • Glasses received that have dirty lenses, have fingerprints or makeup on them will incur a £10 cleaning fee which will be deducted from your return.
  • All original BlockBlueLight branded packaging including cases and product boxes are returned undamaged and in new and saleable condition. Failure to include all original branded product boxes and cases will result in the return being rejected and a £4.99 shipping charge applied to send the goods back to you.

Exchanges

  • If exchanging glasses for another pair, we will ship a new pair to you for FREE. This only applies to one exchange (Australia, NZ, and UK customers only). 
  • If you exchange a pair of glasses we will post this exchanged pair to you for free (for first exchange only), however if you then decide to return this exchanged pair for a refund, a £5.99 postage cost will be deducted from your refund. Additional exchanges after the first one will incur a shipping fee to send back out.
  • International customers who wish to exchange their products, are required to pay the international shipping fee for their exchange order to be dispatched.
  • If you want exchange any light bulbs or lamps for a different fittings or model then return shipping back out to you with your replacement bulbs will be at your cost.

Refunds

  • Refunds will be credited to the same account as the account from which the original payment was made.
  • Any items purchased at reduced prices during sale periods where a sitewide discount code of greater than 15% is used, this is inclusive of major sales such as Black Friday and holiday sales, can be returned for an exchange or store credit only.
  • All Sleep masks and ear plugs products are not eligible to be refunded, exchanged, or for store credit.

    Sale Items

    • Sale items are non refundable but can be exchanged or retuned for store credit within the 30 day return period.
    • If a discount code of greater than 15% is used this is considered a "sale item".
    • Discount codes of 15% and lower are not considered  a "sale item" and are eligible for a refund.