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To start the return process for your order, please enter your email address or phone number and the order number below.

Returns & Exchanges

Customers can exchange or return any full priced product purchased from BlockBlueLight within 30 days of your order delivery.

All our exchanges or returns are subject to the following conditions:

  • BlockBlueLight must take receipt of the return or exchange product within 30 days of your order delivery. Please allow sufficient return shipping time.

  • For hygiene reasons we cannot accept returns and exchanges on our Sweet Dreams Sleep Mask, Delta Sleep Mask, and Sleep+ ear plugs so please consider this before purchasing these items.

  • If exchanging glasses for another pair, we will pay for the new pair to be shipped to you. This only applies to one exchange (Australian & NZ customers only) 
  • If you exchange a pair of glasses we will post this exchanged pair to you for free (for first exchange only), however if you then decide to return this exchanged pair for a refund, a £4.99 postage cost will be deducted from your refund. Additional exchanges after the first one will incur a shipping fee to send back out

  • International customers who wish to exchange their products, are required to pay the international shipping fee for their exchange order to be despatched. 
  •  If you want exchange any light bulbs or lamps for a different fittings or model then return shipping back out to you with your replacement bulbs will be at your cost.

  • The product/s are returned to us complete and in new and resalable condition.

  • All supplementary items supplied such as cases, cleaning cloths, and charging cables are all returned.

  • All original BlockBlueLight branded packaging including cases and boxes are returned undamaged and in new and saleable condition.

  • You will be responsible for paying for your own shipping costs to return or exchange your product to us.
  • We do not offer refunds on any items purchased on sale that are over 15% off - we are happy to offer exchanges on sale items however you are required to pay for shipping costs of the exchanged item back to you.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.